Customer Service

We offer FREE shipping on all orders!

All rings come in an elegant Prime Jeweler ring box.
All rings come with a manufacturer’s warranty.
All items come with an appraisal.
We do not charge sales tax.
Engraving is free of charge – just email us your requested engraving.


We currently ship only within the US and Canada
We’re proud to offer FREE FedEx 2Day® on every order in the US and Canada.
In stock items will be processed, packaged and shipped within one business day. All items are fully insured when shipped.  

Signature Requirements for Delivery
For orders over $200 a signature will be required for delivery.

Need Items Faster?

Some items can be expedited with a rush order free of charge. Contact Customer Service to find out if your order can be expedited.

Diamonds and Gemstones

Select any one of our diamonds or gemstones and it will be mounted free of charge into the setting of your choice. If you would like to use your own diamond, purchase our setting and we will email you instructions for shipping your stone to us. We will also set your diamond free of charge. Any of our rings can also be set with a Cubic Zirconia free of charge.

Conflict free diamonds: Prime Jeweler is committed to ensuring that the highest ethical standards are observed when sourcing our diamonds. We support the Kimberley process, which is an International process to track and certify diamonds. In April 2003, congress and President Bush passed a law adopting the Kimberley Process that requires all US diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service actively enforces the Kimberley Process requirements as diamonds enter American ports. For more information on this, please visit

Return Policy

Our return policy varies by designer, please read below:

  • Diamonds and Gemstones: Returns not accepted. We can email you a high quality video of any diamonds so you can pre-approve the purchase.
  • Moissanites: Returns accepted within 1 week after you receive your order.
  • Beverley K: Returns are not accepted. We offer a free one time resizing on Beverley K Rings.
  • Charles and Colvard Forever Moissanites: Returns are accepted within 7 days after you receive your order.
  • Danhov: For Danhov Rings under $4000 returns are accepted within 7 days after you receive your order. For Danhov Rings over $4000 returns are accepted within 7 days after you receive your order with a 10% restocking fee. We offer free resizing up or down one full size on all Danhov Rings. 
  • Jude Frances: Returns not accepted. 
  • KC Designs: Returns are accepted within 1 week after you receive your order.
  • Sholdt: Returns are not accepted. We offer a free one time resizing on all Sholdt Rings.
  • Valina: Returns are not accepted. We offer a free one time resizing on all Valina Rings.
  • Vatche: Returns are not accepted. We offer a free one time resizing on all Vatche Rings.
  • Lafonn: Returns are not accepted. We offer free shipping on Lafonn in the US. Lafonn pieces take approximately 4 business days to deliver. 
  • Martin Flyer: Returns are not accepted. We offer a free one time resizing on all non-eternity Martin Flyer Rings.

All of our products come with a manufacturer’s warranty.
You can request a manufacturers certificate of Authenticity on any of our products.
We do not accept returns on engraved items, custom orders or non-stock items.

To return your diamond or jewelry:

  1. Call customer service at 1-800-839-6207. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
  2. Print out and attach the FedEx Label. Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
  3. Refunds. Refunds will be processed within 2 days of receipt and in the form of the original purchase method.

Payment Policy

We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as ApplePay. Credit card orders can be placed online using our secure server or over the phone with our customer service department. Some credit cards may institute a daily charge limit on your card. If the price of your order exceeds a daily limit set by your credit card we will notify you and ask you to contact your credit card company and request a one-time waiver of the daily limit amount. Please contact our customer service department if you have any additional questions.

Sales Tax does not collect sales tax on any orders! We are required to pay sales tax on all order shipped to New York, but we will cover the cost of this. You will not be charged sales tax on your order!

 Gift Packaging

All rings come in a Prime Jeweler ring box. Earrings and necklaces come in elegant jewelry pouches.

 Perfect Circle™ Personal Jewelry Insurance
Jeweler Mutual Insurance Company – the only company specializing exclusively in jewelry insurance in the U.S. and Canada – offers Perfect Circle® Jewelry Insurance to safeguard your treasured keepsakes and protect the cherished memories each item represents. 


  • Comprehensive coverage that goes beyond ordinary homeowners insurance
  • Worldwide protection against jewelry loss, damage, theft and mysterious disappearance
  • Flexibility to work with your own jeweler (others may make you work within their network)
  • Graduate Gemologists (GIA) on staff whose passion and specialty is jewelry

Have questions about jewelry insurance? Email Perfect Circle at or call them toll free at (888) 884-2424. For more information please visit Jewelers Mutual Insurance

Jewelers Mutual has provided this content. Jewelers Mutual is an alternative to other insurance companies you may be considering. is not a licensed agent of Jewelers Mutual and may not sell or recommend insurance.

Apraisal and Manufacturers Warantee

An appraisal is a document stating the approximate retail replacement value of a piece of jewelry. It is calculated using current market figures, which reflects typical retail prices. In addition to the cut, color, clarity, and carat weight of the gemstone(s), the weight of precious metal included in the item, and the craftsmanship of the item. Your appraisal ensures that in the case of loss, theft, or damage your insurance agency will give you an equal replacement of your item. Your insurance company can rely on this appraisal to calculate a coverage rate for your diamond or piece of fine jewelry. Available upon request for any items.

All rings come with a manufactures Warrantee

Retail Store does not operate retail locations. This allows us to cut overhead costs and focus exclusively on quality and service, providing you with a high quality product at an excellent value.

Prices Subject to Change

Please note: Our website is subject to errors. Our prices are subject to change.

Privacy and Security ensures that our customer’s purchases are secure. We use secure encryption and fraud protection for all credit card transactions